In Cambodia, there is not yet regulation or licensure over the psychology or counselling profession. At Sombok Psychology, we have put safeguards in place to ensure your therapist is properly trained and that you receive high-quality, ethical psychological services.

As a client of Sombok Psychology, you have a right to expect that:

• You will receive quality and professional psychology services from appropriately qualified and experienced staff.

• You will be treated with dignity and respect at all times regardless of gender, sexuality, race, religion, nationality, age or ability.

• Your information will remain private and confidential, except for exceptional circumstances where there is a serious risk of harm to you or someone else.  You will receive an explanation about the confidentiality of the service and the exceptional situations where your confidentiality may not be protected.

• Your cultural background and language tradition will be respected.

• You will be given a clear explanation of the services you will receive.

• You will be asked to give your consent for any service provided by your therapist prior to the service commencing and as it progresses. You can choose whether to participate in our services.

• You will receive clear information about fees for your services.

• There will be clear goals that you and your therapist are working toward. You have the right to information about the expected number of sessions required to achieve your goals.

• You can ask any questions about the service you are receiving.

• You will have prompt and fair investigation of complaints if you are dissatisfied with any aspect of the service provided.

If you have any concerns about the above matters, please discuss them with your therapist. We welcome all feedback to enable us to continue good practice and enhance service provision. If you have concerns about the conduct of your therapist, you can request a confidential conversation with the Managing Director or Operations Manager of Sombok Psychology.